May 31, 2024  
2024-2025 Catalog 
  
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2024-2025 Catalog

Customer Service Specialist, STC

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Program Code: CUS.S.STC • Credit Hours: 3

Description

This one course certificate is designed for those seeking employment within a call center environment or those interested in improving their customer service skills and telephone techniques. Call centers have become quite sophisticated with effective measures for productivity. Students will learn how a call center operates and how the productivity measures are used.

 

Program Requirements

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