Program Code: CC.S.STC • Credit Hours: 17-19
Description
This certificate is designed for those interested in working in a customer service center, help desk, call center, or medical scheduling environment. All students will learn customer service skills and telephone techniques, as well as software applications and keyboarding. Students then choose an area of focus to strengthen industry-specific knowledge in general call center, IT help desk, health care, or medical office.
Career Opportunities
Since 2008, Sinclair has actively participated in the Dayton region’s Contact Center Alliance (CCA), a group of over 50 area employers with call centers ranging from 5 to 2,000 employees. This alliance forecasts double digit growth over the next three years.
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